Should banks believe their customers when they claim someone hacked their accounts and committed online fraud? Apparently in one recent case, WaMu first reversed the charges when one customer claimed a hacker charged up debt in her itunes account — but later, the bank took back the credit, saying the customer was just plain lying. What great customer service.

The Consumerist has the story:

WaMu’s crack fraud department is at it again, according to reader Kristin. Someone broke into her iTunes account and bought a couple hundred dollars worth of iTunes gift cards with her debit card information. She disputed the charge and WaMu told her not to worry — they’d take care of it. Two months later, while on a trip to Chicago, WaMu reversed the credits, causing Kristin to become severely overdrawn. No amount of protesting will convince WaMu that she wasn’t lying about the iTunes break-in. Why? Because she never responded to some mail they sent to her old address.

Yuck. Read the customer’s full account, and more information about the credit card fraud laws, in the full article.