After receiving no support from agents at the Verizon Wireless store or by agents on the phone, I decided to write them and make it an open letter.  It’s no secret that Verizon has a great network, but it’s also no secret that their phone selection stinks.  I don’t want to leave them and am hoping that whatever little bad press I can cause will encourage them to resolve the issue.  If not, I’m tapping out.  For 3 years I have hated my phone and loved their network.  I’m ready to feel mediocre about both.  Here it goes:

I am currently without a phone and would appreciate a speedy reply.

I have been a Verizon Wireless customer for over 5 years and my monthly bill easily averages over $200 during that time frame.  While I love your network, I have been completely unsatisfied by your selection of phones.  It is a stretch to say that my last phone worked—it had a feature called a battery that allowed me to switch from the car charger to my office charger without dying.  And I waited—under duress—until I was allowed to purchase a new phone with the discount.

My current phone has a wonderful battery life, but this is the 4th time the charger has snapped off in the phone.  The phone is fine, but I keep paying $30 for new chargers.  I refuse to purchase another or wait until February when I will be eligible for a new phone.  You sold a phone with a design flaw, and I’m not even asking for a refund or a free phone.  Just allow me to take a chance on a new one at the 2 year contract renewal rate. 

If not, I will gladly pay the early termination fee and leave Verizon.  On general principle, I will spend more money canceling my account with you than I would likely receive as a discount on a new phone.  As a customer, I consider it unacceptable that you sell inferior phones and leave me with no recourse.

The first time I waited haplessly to become eligible for a new phone.  I will not suffer a second time.  If you don’t like the fact that you will end up losing money by allowing me to purchase a new phone early, I suggest you take it up your vendors who supply you with awful products.  I can promise you that we will both lose more money if you don’t.

Sincerely,

Eric Marvets